FAQ's

My child is a very deep sleeper:
Important factors necessary for successful results when using enuresis alarms:
Which alarm is best:
Which sensor is best:
How quickly does the alarm work?
Why eight sounds?
Deep sleep and sound level:
Trouble shooting with the alarm:
Practical help in Trouble shooting with the alarm:

My child is a very deep sleeper

Deep sleep is not linked to bedwetting. All children sleep soundly especially when at home even the dry ones. Bedwetting takes place throughout all stages of sleep. Reports from the USA and Australia claim that up to 80% of children will not wake up even to the fire alarms. However, they do wake up to Mum’s sound. At the early stages of treatment with enuresis alarms, you have to help your child wake up when you hear the alarm. As long as the child is motivated and wants to be dry, he/she will start to wake up to the sound of the alarm by themselves.
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Important factors necessary for successful results when using enuresis alarms:

1. The child must want to be dry.
2. Wets frequently (3 to 4 times a week or more).
3. He/she must understand that waking up to the alarm is the treatment. Ignoring the alarm does not help.
4. For the first few nights, parents/carers must help the child to wake up when they (the parents) hear the alarm.
5. The child should be allowed to drink as much as they want especially during the day.
6. No lifting of the child (by the parents) during the night to empty the bladder.
7. No pull-ups, nappies etc. during the treatment.
8. Continued parental support and encouragement.

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Which alarm is best:

All of the alarms are clinically equally just as effective. The choice is very personal regarding the colour and sound and if you wish vibration and/or sound. Some have the ability to record a message, music or a telephone ring. We do not recommend starting off with vibration only as the child may not wake up to it. Vibration and sound is good as the child can at a later stage switch off the sound and use the alarm discreetly with vibration only. This is of help if the child is sharing the room or going away visiting friends and relatives. If your child does not tolerate a body worn alarm, then all our alarms can be linked to the Bed-Mat placed on the bed and covered with a bath towel with the alarm attached to the side or beside the bed as with the Bedside alarm.
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Which sensor is best:

The Easy-Clip sensor is very popular with boys but just as effective with all children. However, it must be washed regularly with soap and water, rinsed under the tap and shaken dry. The Easy-Clip sensor clips on the outside of close fitting underpants. Girls do not mind the Standard sensors which is housed inside any sanitary pad or sandwiched between two pairs of close fitting underpants.
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How quickly does the alarm work?

Assuming there is no organic or physiological disorder such as diabetes or kidney ailments causing bedwetting and as long as your child is motivated and wanting to be dry, wets frequently (at least three to four times a week), understand that waking up to the alarm when it sounds/vibrate is the treatment and finally, you are willing to help him/her wake up when you hear the alarm especially for the first few nights, then he/she can be dry using the alarm within three months.

The more frequently the alarm wakes up the child, the quicker the child will get dry. In general, we expect the child to be completely dry within three months (maximum four months) but can be much sooner. Significant signs of improvement can be seen as early as a two weeks.
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Why eight sounds?

The Yellow Audio alarm and the Ultimate 1, Gold alarm both have eight sounds. Only one sound is activated each time the alarm is triggered. This is helpful in preventing the user from getting used to one sound and ignoring it. They prevent “Auditory accommodation�.
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Deep Sleep and Sound Level:

There is no link between deep sleep and bedwetting as wetting occurs throughout all stages of sleep. Most children, 80%, including the dry ones sleep very soundly especially at home. They will not wake up the fire alarm sound but will wake up to mum’s voice. The sounds are loud and varied enough to wake up the child and for the parents to hear but not too loud to scare the user. Please make sure the sound is right for your child especially the young ones. You can muffle the sound by placing a small tape across the buzzer. Before using the alarm, please allow your child few dry runs during the day so that they know what to expect and do when the alarm is triggered during the night.
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Trouble shooting with the alarm:

The most likely problems you are likely to encounter with any of the alarms are as follows:

1. Exhausted batteries. They need to be replaced with fresh ones in the correct orientation and make sure they are NOT using the modern hearing aid batteries (Zinc/Air) as they will not power the alarm.
2. Corroded battery contacts either due to batteries leaking or alarm being flooded or placed in the washing machine by mistake. You can try to clean the contacts but unlikely to sort the problem if washed in machine as other inner components would have been damaged.
3. Buzzer does not sound or very faint. Damaged buzzer either due to being wet or dropped. The buzzer would need to be replaced not worth doing if other components and battery contacts are corroded.
4. Alarm does not latch when buzzing: Dirty switch. The switch can be cleaned but this problem is more likely due to the alarm being flooded which mean other components would be damaged.
5. Broken sensor. Replace sensor.
6. Easy-Clip needs regular and frequent washing as "Fluff" and dried up urine will accumulate between the jaws and prevent the alarm from being reset.

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Practical help in Trouble shooting with the alarm:

Does the alarm keep buzzing if you remove the sensor from the alarm?.
If it does, then the problem is with the alarm. This can be due to several causes:

1. The batteries are exhausted and need replacing with a fresh set. Do NOT use hearing aid batteries (Zinc/Air) as they will not power the alarm.
2. The two wires within the sensor socket are touching each other. They should not be touching each other. Ease apart if touching.
3. The alarm has been flooded either by urine or in the washing machine.

If it does not, then the problem is with the sensor. Try the following:

1. Lift the sensor lever to keep the jaws of the sensor open.
2. Unplug the sensor from the alarm. Make sure the lever of the Easy-Clip sensor is lifted up, wash the clip in soapy water, rinse under the tap and shake dry. "Fluff" and dried up urine will accumulate inside the jaws of the clip and will prevent the alarm from resetting. Wash several times if the problem is not sorted first time.

This information is available in the Instruction Booklet. Replacement Easy-Clip sensors are available to purchase.
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